Mezzo Bet Privacy Policy

Mezzo Bet respects your privacy and is committed to protecting personal information. We collect account, identity, payment, betting, device and support information to provide services, protect accounts and meet applicable obligations. This policy covers our website, mobile version, app, account services, betting products, games, Keno, bonuses, payments, support channels and communications.

It applies to visitors, registered players and people who contact support before registering, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing or deleting it. For questions about Mezzo Bet personal data, use Contact Us.

Who We Are

Mezzo Bet is the brand through which the website’s operator provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, license conditions where applicable, and regional restrictions. Check About Us for operator identification and License & Regulation for regulatory information. Users should verify the current regulatory status against the competent authority’s latest information; this policy is not evidence of licensing or government approval.

Information We Collect

The information required depends on your activity. Browsing generally involves technical data; registration, payments and verification may require additional information. We aim to collect only what is needed for lawful operational, security and regulatory purposes.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results and customer due diligence information. KYC, or “Know Your Customer,” means checks used to confirm identity and eligibility and help prevent fraud.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history and bonus activity.
• Betting and gaming data: stakes, selections, odds, results, winnings, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where used with appropriate notice.
• Responsible gaming data: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Do not send unrelated sensitive information, passwords or one-time login codes to support. Where documents are requested, use the designated secure submission channel.

How We Use Personal Data

We use information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, account-holder information and transaction records may be checked before a withdrawal is approved.

Processing also supports detection of fraud, multiple accounts, payment abuse, bonus abuse and suspicious betting patterns. Relevant records may help investigate a disputed settlement or confirm payment authorization. These checks are intended to protect users and the platform, not to collect information unrelated to the issue.

Other purposes include improving website, app and game performance; answering support requests; sending important service notices; administering responsible betting measures; and meeting applicable legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Opting out of marketing does not stop essential account or security notices.

Lawful Reasons for Processing

Depending on applicable law and the activity involved, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose. You may withdraw consent, without changing the lawfulness of earlier processing. Other lawful reasons may still require certain records to be retained. Contact us to ask which reason applies to a particular use of your data.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic and improve page performance. Where allowed, they may also support marketing measurement. Consent should be obtained where required for optional tracking. Browser or device controls can restrict cookies, but blocking essential cookies may affect login or account functions. See our Cookie Policy.

Data Sharing

Mezzo Bet does not sell personal data as a product. When necessary, information may be shared with payment processors, identity verification providers, hosting and cloud providers, analytics and security tools, customer support tools and professional advisers. These third-party service providers are organisations that perform specific tasks supporting our services.

Access should be limited to information needed for the stated task, with appropriate confidentiality, security and use restrictions. Information may also be disclosed to regulators, law enforcement, courts or another competent authority when legally required. Payment or verification providers may have their own privacy notices for processing they control.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards. The protections required depend on the transfer and applicable law. You can ask support for information about safeguards relevant to your data.

Data Storage and Retention

We retain information only as long as necessary for its purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type, applicable obligations and any unresolved issue; no single period applies to every record.

Closing an account does not necessarily require immediate deletion of all betting account data. Some records may need to remain for legal, financial or security reasons. When retention is no longer necessary, information should be securely deleted or anonymised so it no longer identifies you.

Security Measures

Mezzo Bet data protection relies on reasonable technical and organisational measures. Depending on the system and risk, these may include encryption where appropriate, access controls, secure login systems, monitoring, staff confidentiality requirements, backups, fraud detection and internal incident procedures. No online service or transmission method is completely secure.

Protect Mezzo Bet account security by using a unique password, keeping your device updated and signing out on shared devices. Before using Mezzo Bet login, verify the official domain through an established official communication channel. Avoid unfamiliar links and unverified app or APK downloads.

Your Privacy Rights

Subject to applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Requests may be limited where records must be kept for legal, financial, security or regulatory reasons. We may need proportionate identity verification before releasing information or changing records.

1. Step 1: Use Contact Us and identify your request as a privacy matter.
2. Step 2: Explain the information or account issue involved, without including passwords or unnecessary documents.
3. Step 3: Follow any secure verification instructions. We will explain applicable limitations and respond within the period required by law.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Mezzo Bet must not knowingly collect personal data from underage users. A parent, guardian or user who believes underage information has been submitted should contact support so it can be investigated and appropriate action taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible gaming and apply account restrictions. Necessary records may be retained to help maintain an exclusion or prevent restricted access. See Responsible Gaming.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or depositing, review eligibility, KYC requirements, withdrawal procedures, processing times, fees and transaction limits. Compare web and app access by the functions and privacy controls actually available, rather than assuming identical features. A bonus claim or withdrawal may require further checks; read the relevant conditions before proceeding.

Updates to This Policy

This Privacy Policy may change when services, applicable laws, security practices or processing activities change. The revised version will be published here. Where required, significant changes will be communicated through an appropriate service channel, and fresh consent will be requested when necessary.